Keynote Speakers
| Speaker | Presentation Title | Presentation | Video |
| Rod Oram | Radical is the new normal |  |
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| Davey Hughes | Leadership | |
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| David Parmenter | Avoiding the pitfalls of performance measurement through using winning KPIs | |
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| Art Daniels | Putting Citizens First: Achieving Customer Focus and Lean Government | |
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| Peter Hines | Moving from Process Excellence to a Sustainable Lean Business System | |
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| Robert Cole | Learning From Crisis: Toyota’s Quality Epiphany | |
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| Helen Burt | Creating an Iconic Customer Experience | |
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| Tim Bean | Executive Longevity | |
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| Chuck Aubrey | Best Practices in Strategic Planning Drive Business Capability and Payoff on the Bottom Line! | |
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| Sheryl Boxall | Foresight-led Strategy and Innovation | |
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| Rob Matthews | I’m not blind – it is just that I can’t see | |
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| Holger kohl | Innovation and Intellectual Capital Management to support a sustainable corporate development | |
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| Bob Camp | Best Practice Benchmarking for Global Competitiveness and Cooperation | |
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| Cyndi Laurin | The Four Pillars of Organizational Greatness | |
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| Chris Curtin | Business Transformation Through Staff Engagement | |
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| Kwan Chee Wei | Leadership Practices and Paradoxes | |
Business Excellence Award Administrators Panel Discussion
| Speaker | Presentation Title | Presentation | Video |
| David Sikorski | The Impact of Australia’s Business Excellence Framework on “Driving Excellence> Innovation>Productivity> Export Growth” | |
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| Mike Watson | The Impact of New Zealand’s Business Excellence Framework on “Driving Excellence> Innovation>Productivity> Export Growth” | |
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| Freddy Soon | The Impact of Singapore’s Business Excellence Framework on “Driving Excellence> Innovation>Productivity> Export Growth” | |
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Business Excellence Award Winners Panel Discussion
| Speaker | Presentation Title | Presentation | Video |
| Tony Stallinger | The Key Ingredients for Success – Hutt City Council, New Zealand | |
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| Barry Coleman | The Key Ingredients for Success – Doric Group Holdings | |
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| Tan Siong Thye | The Key Ingredients for Success – The Subordinate Courts of Singapore | |
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Future of Benchmarking 2030 Panel Discussion
| Speaker | Presentation Title | Presentation | Video |
| Robin Mann | Overview of the GBN and Benchmarking | |
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| Bruce Searles | Introduction to the Future of Benchmarking 2030 Project | |
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| Oliver Riebartsch | Megatrends for the Future | |
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| Bruce Searles | Findings on the Future by GBN Research | |
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| Holger Kohl | The Future of Benchmarking – IPK Fraunhofer’s viewpoint | |
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| Robin Mann | The Future of Benchmarking – COER’s viewpoint | |
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Day 1
| Speaker | Presentation Titile | Paper | Presentation | Video |
| Annah Stretton | Leadership Inspiring the Best | |
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| Peter Goldsbury | Growing Living Organisations that thrive in a World of Complexity | |
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| Robyn Pearce | Information Overload Might Be Stealing As Much as 28% of Your Day! | |
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| Richard Greatbanks | Measurement of ‘Time to Decision’ performance in an Emergency Department environment. Operational, managerial and process Implications | |
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| Sanjay Mathrani | Enhancing Performance Management using Enterprise Systems | |
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| Paul Turner | Measuring Urban Design to Improve Social and Environmental Outcomes | |
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| Alan Baldwin | Prevention vs Correction – Cost of Quality in Dental Care | |
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| Anuradha Mathrani | Offshore Software Development Collaboration in the Asia Pacific Region | |
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| Jason Price | Improving business performance through better complaints management | |
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| Janice Lewis | The Value and Applicability of ‘Voice of the Customer’ Methods | |
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| Jan Eklöf | Explaining the financial performance in the banking sector – With special reference to possible importance of Customer Preferences | |
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| Wade Jackson | Creative Collaboration – the missing link | |
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| Dana Cumin | Is Collaborative Innovation a viable strategy for NZ firms? | |
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| Bersand Dumi | Increasing competitiveness of Albanian economy, through innovations and technology transfer, to have a reforming economical and political growth | |
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| Dale F Weeks | Performance Excellence on a Global Scale: The Public vs. The Private Sector – Who Wins? | |
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| Deborah Te Kawa | Introducing the Performance Improvement Framework | |
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| Peter Prevos | The Incompleteness of Performance Measurement in Services | |
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| Barry Coleman | Achieving Business Excellience and Sustaining the Transformation | |
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| Peter Allen | Business Torque® …An assessment tool to improve decision-making practice in SMEs | |
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| Nigel Grigg | Developing open minds – A review of quality education and training provision in NZ and internationally | |
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| Carl Sanders-Edwards | Back to the future – developing leaders and managers the way humans evolved to learn | |
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| Michael McLean | Contextualisation of Australian nationally accredited training modules to embed and sustain learning from process improvements within three case study industries | |
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| Malcolm McPherson | Education for organisational excellence: an innovation approach | |
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| Melvyn Thornley | The Application of Lean Six Sigma in New Zealand Organisations: Case Studies from Different Sectors | |
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| Sarah Benjamin | Understanding your Organisation as a System | |
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| Russell Veitch | It’s Quality, But not as we know it | |
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| Ruth Lee | Around the World in 80 Shipping Containers – Practical Process Improvement – SME Global Despatch: Case Study | |
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| Ian Hendra | Solutions first syndrome; or the easy way to avoid continual improvement | |
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| Veena Lertkriangkraisorn | Determining Key Service Attributes in Mobile Telecommunications Industry | |
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| Sushil Varma | Achieving Customer Satisfaction in NZ Healthcare | |
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| Johan Parmler | Improving Financial performance by non-financial measures – Lessons from the Banking Sector | |
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| Ratchakrit Klongpayabal | Technology Selection from University Research for Innovation Development: Case Studies of Licensee Firms in Thailand | |
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Day 2
| Speaker | Presentation Titile | Paper | Presentation | Video |
| David Parmenter | The seven foundation stones of leadership – derived from analysing the masters (Sir Ernst Shackleton et al) | |
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| Brett Marsh | Aristotle, Tiger Woods and DNA | |
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| Jarmo Peltoniemi | Middle managers’ leadership experiences in a Finnish governmental office | |
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| Ab Anne A.G. Staal | Leadership is a Quality Driver – Embedded in Facility Management Education | |
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| Steve Catty | “Re-run Theatre”: Re-enacting frontline incidents for service excellence | |
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| Debbie Mayo-Smith | More Sales. Better Relationships. Effective Communication | |
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| Moha Asri Abdullah | Customer Perception on Service Quality in Retailed Banking Industry: Empirical Evidence from New Zealand and Malaysia | |
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| Dawn Ringrose | Organizational Excellence Framework | |
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| Bruce Seales | Unleashing a practical and proven 9 Pillars Framework for building Business Capability by Operationalising Business Excellence | |
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| Anthony Stephenson | Standards and Certification – JAS-ANZ Sponsors Presentation | |
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| Joanna Parry | Grand Design: Quality Assurance in the Property Profession | |
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| Paul Austin | Micro-ISO: Implementing a materials-based management system for plant quarantine and micro-organism testing | |
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| Jenni Murphy-Scanlon | How to Coach Yourself and Others to Think Strategically | |
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| Chris Pope | It’s All About the Benefits | |
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| Sandeep Mukherjee | Aiming Business Excellence & Benchmark Effects through Strategic Planning & Deployment at Coke Sinter & Iron Division | |
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| Graeme Benny | Building an excellent careers system for New Zealand. Moving form organisational transformation to systemic transformation | |
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| Terry Pilcher | Why should a project need an outside focus on Quality? | |
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| Danie Vermeulen | Empower frontline workers to drive excellence and productivity – True leadership should unleash sustainable process improvement | |
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| Sue Gordon | Developing Business Capability | |
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| Henri Eliot | Dealing with adversity or crisis from a chairman’s perspective | |
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| Sany Sanuri Mohd Mohktar | The Influence of Market Orientation, Strategic Quality Management on the Performances of Malaysian Manufacturing Firms | |
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| Grant Regan | Making Quality and Business Excellence Happen: A Research Working Paper Review | |
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| Alan Samuel | A Quantum Leap in Informal Benchmarking | |
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| Salman Iqbal | The role of HRM practices as benchmarks in knowledge management: An empirical study | |
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| Alan Brown | Meeting the challenges in sustaining business excellence | |
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| Azat Abdrakhmanov | EFQM Excellence Model within a Medical Organization: to Leadership through Competitiveness | |
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| Fay Lea Patria M. Lauraya | Academe’s Journey to Total Quality Management: Bicol University’s ISO 9001 Experience | |
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| Phil Ker | Striving for world class education performance: business excellence at Otago Polytechnic | |
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| Jiao Genqiang | Findings of Constructing Quality Culture Model | |
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| Muhammad Mohtasham Saeed | Examining the Relationship Between Socialization Tactics and Organizational Citizenship Behaviour: Mediating Role of Organizational Commitmen | |
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| Boondee Bunyagidj | Driving Organizational Performance Excellence through KM Assessment | |
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| Maria Theresa Bagaman | Transforming an In-House Call Centre into a Revenue-Generating Outsourcing Center through Benchmarking | |
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| Rebecca Knapman | Case Study: 75% Increase in Product Acceptability Using Best Practice Benchmarking | |
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| Ahmed Abbas | Best practices of finding best practice: the beginners guide | |
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| Mohamad Sahril Ahmad Puzi | e-Benchmark Online Data Processing System in Benchmarking Projects | |
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| Jacob Eskildsen | The Impact of contextual factors on Satisfaction – consequences for benchmarking studies | |
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| Keith Phillips | Driving Excellence from the Cloud | |
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| C.S. Rathore | Analysis of delay in procurement of materials using Six Sigma Philosophy: A case study of Vizag Steel Plant | |
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| Nihal Jayamaha | Risk Analysis of Re-fractures of Elderly Patients-A New Zealand Retrospective Study | |
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| John Cullen | Increasing productivity, reducing cost and improving quality in Elective Surgery in New Zealand | |
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| Abdul Aziz Othman | Relationship between Supply Chain Strategy and Performance: Exploring the Moderating Effect of Quality Management Practices | |
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| Richard Saul | Reinventing your organisation. Jargon or Necessity? | |
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| Evgeniia Aleksandrovna bodkova | Social and psychological management in the period of globalization | |
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| Muhammad Moazzam | Benchmarking Agri-food Supply Chains | |
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| Mehran Nejati | The Effect of Stakeholders’ Influence on Responsible Practices towards Employees and Its Positive Impacts on Performance of Small Firms: Insights from Malaysia | |
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| Mohamad Ghozali | Supplier perceptions of dependencies in supplier-manufacturer relationships | |
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| Pramila Gamage | Integration of Design of Experiments Within a Strong Lean Manufacturing Environment | |
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| Hans Doevendans | How lean is the New Zealand pip fruit industry? | |
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| Mai Xu | A hybrid heuristic model of nurse scheduling problem | |
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Day 3
| Speaker | Presentation Titile | Paper | Presentation | Video |
| Rick Edgeman | Towards a UN Global Compact and PRME Inspired springboard to Sustainable Enterprise Excellence | |
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| Paulo Augusto Cauchick Miguel | Practice of environmental responsibility: analysis of secondary data from the National Brazilian Foundation and a case study in a manufacturing company | |
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| Khuram Bukhari | Sustainable Business Performance and Business Initiatives: Evidence from Chemical, Fertilizer, and Oil and Gas Sector of Pakistan | |
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| Kai Magenheimer | Waste Focused Modelling, Analysis and Valuation of Business Processes | |
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| Nick Heath | Values-Driven Business Excellence | |
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| Peter Kerridge | Best practices at the top table – leveraging metrics at the board | |
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| Brent Ritchie | Designing a model for a high performing leadership culture: how this model links to the development and management of product, service and business rules | |
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| Michelle Ashby | Vero New Zealand’s People Framework Journey | |
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| Margaret Sands | Narrow that Quality Isolation Gap Simply By Filling It | |
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| Johnathan H. Westover | Human Capital Leadership: A Strategic Approach to Optimizing Workplace Potential | |
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| Norkhalid Slamat | Professional Learning Communities for Better Staff Engagement | |
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| Colin Gilchrest | Transformation Overview to Learning-First (Lean) Product Development | |
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| Rob Heebink | Learning-First (Lean) Product Development at Gallagher | |
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| Dean Mischewski | Tait Communications: Our Lean Manufacturing Journey | |
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| Ivan Seselj | Process Mapping | |
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| Norman Chorn | Better Customer Focus through Business Model Innovation | |
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| Geoff Bascand | Using statistics for informed decision making to improve your bottom line | |
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| Janice Lewis | The Importance of Context: – The ‘Voice of the Customer’ in a Post-Conflict Police Service in the South Pacific. | |
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| Khairul Anuar Mohd Ali | Study on Factors of Shopping Mall Attractiveness That Influenced Decision-Making in Choosing a Shopping Mall: A Structural Equation Modelling Approach | |
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| Michael Voss | Why Benchmarking Projects Fail? | |
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| Rebecca Knapman | Creating Sustainable Change From Best Practice Benchmarking | |
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| Anthony Stephenson | The yesterday, today and tomorrow plant | |
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| Brent Hawkins | Managerial skills and competencies in NZ organizations: a cause for concern | |
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| Yury Alkalay | Developing Capabilities for World Class Performance | |
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| Terry Daly | It’s Not About the Money: Developing ‘Work-Life Balance into a Strategic Human Resources Tool’ | |
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| Siham El-Kafafi | Perils of Using Technology for Adult Literacy Education | |
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| Hugh Whittaker | Strategies for Bringing Innovations to Market | |
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| Oliver Riebartsch | The Fraunhofer Innovation Process: Leading the Way to Innovation Capabilities – A German Example | |
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| Kathy Connolly | Building Economic Statistics (BES): Revolutionising statistical production in the 21st Century | |
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| Brenda Hynes | Plunket Plus – The Nurse-led Information System Development: Building Organisational Capability For The 21st Century | |
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| Jennie Vickers | Leading a Millennial workforce down an ethical and compliant path. Plain sailing or painful? | |
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| Nicky Campbell-Allen | Leadership Skills for New Leaders | |
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| Claudio Baccarani | Future Management Challenges | |
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