Video clips

Keynote Speakers

Speaker Presentation Title Presentation Video
Rod Oram Radical is the new normal
Davey Hughes Leadership
David Parmenter Avoiding the pitfalls of performance measurement through using winning KPIs
Art Daniels Putting Citizens First: Achieving Customer Focus and Lean Government
Peter Hines Moving from Process Excellence to a Sustainable Lean Business System
Robert Cole Learning From Crisis: Toyota’s Quality Epiphany
Helen Burt Creating an Iconic Customer Experience
Tim Bean Executive Longevity
Chuck Aubrey Best Practices in Strategic Planning Drive Business Capability and Payoff on the Bottom Line!
Sheryl Boxall Foresight-led Strategy and Innovation
Rob Matthews I’m not blind – it is just that I can’t see
Holger kohl Innovation and Intellectual Capital Management to support a sustainable corporate development
Bob Camp Best Practice Benchmarking for Global Competitiveness and Cooperation
Cyndi Laurin The Four Pillars of Organizational Greatness
Chris Curtin Business Transformation Through Staff Engagement
Kwan Chee Wei Leadership Practices and Paradoxes

Business Excellence Award Administrators Panel Discussion

Speaker Presentation Title Presentation Video
David Sikorski The Impact of Australia’s Business Excellence Framework on “Driving Excellence> Innovation>Productivity> Export Growth”
Mike Watson The Impact of New Zealand’s Business Excellence Framework on “Driving Excellence> Innovation>Productivity> Export Growth”
Freddy Soon The Impact of Singapore’s Business Excellence Framework on “Driving Excellence> Innovation>Productivity> Export Growth”

Business Excellence Award Winners Panel Discussion

Speaker Presentation Title Presentation Video
Tony Stallinger The Key Ingredients for Success – Hutt City Council, New Zealand
Barry Coleman The Key Ingredients for Success – Doric Group Holdings
Tan Siong Thye The Key Ingredients for Success – The Subordinate Courts of Singapore

Future of Benchmarking 2030 Panel Discussion

Speaker Presentation Title Presentation Video
Robin Mann Overview of the GBN and Benchmarking
Bruce Searles Introduction to the Future of Benchmarking 2030 Project
Oliver Riebartsch Megatrends for the Future
Bruce Searles Findings on the Future by GBN Research
Holger Kohl The Future of Benchmarking – IPK Fraunhofer’s viewpoint
Robin Mann The Future of Benchmarking – COER’s viewpoint

Day 1

Speaker Presentation Titile Paper Presentation Video
Annah Stretton Leadership Inspiring the Best
Peter Goldsbury Growing Living Organisations that thrive in a World of Complexity
Robyn Pearce Information Overload Might Be Stealing As Much as 28% of Your Day!
Richard Greatbanks Measurement of ‘Time to Decision’ performance in an Emergency Department environment. Operational, managerial and process Implications
Sanjay Mathrani Enhancing Performance Management using Enterprise Systems
Paul Turner Measuring Urban Design to Improve Social and Environmental Outcomes
Alan Baldwin Prevention vs Correction – Cost of Quality in Dental Care
Anuradha Mathrani Offshore Software Development Collaboration in the Asia Pacific Region
Jason Price Improving business performance through better complaints management
Janice Lewis The Value and Applicability of ‘Voice of the Customer’ Methods
Jan Eklöf Explaining the financial performance in the banking sector – With special reference to possible importance of Customer Preferences
Wade Jackson Creative Collaboration – the missing link
Dana Cumin Is Collaborative Innovation a viable strategy for NZ firms?
Bersand Dumi Increasing competitiveness of Albanian economy, through innovations and technology transfer, to have a reforming economical and political growth
Dale F Weeks Performance Excellence on a Global Scale: The Public vs. The Private Sector – Who Wins?
Deborah Te Kawa Introducing the Performance Improvement Framework
Peter Prevos The Incompleteness of Performance Measurement in Services
Barry Coleman Achieving Business Excellience and Sustaining the Transformation
Peter Allen Business Torque® …An assessment tool to improve decision-making practice in SMEs
Nigel Grigg Developing open minds – A review of quality education and training provision in NZ and internationally
Carl Sanders-Edwards Back to the future – developing leaders and managers the way humans evolved to learn
Michael McLean Contextualisation of Australian nationally accredited training modules to embed and sustain learning from process improvements within three case study industries
Malcolm McPherson Education for organisational excellence: an innovation approach
Melvyn Thornley The Application of Lean Six Sigma in New Zealand Organisations: Case Studies from Different Sectors
Sarah Benjamin Understanding your Organisation as a System
Russell Veitch It’s Quality, But not as we know it
Ruth Lee Around the World in 80 Shipping Containers – Practical Process Improvement – SME Global Despatch: Case Study
Ian Hendra Solutions first syndrome; or the easy way to avoid continual improvement
Veena Lertkriangkraisorn Determining Key Service Attributes in Mobile Telecommunications Industry
Sushil Varma Achieving Customer Satisfaction in NZ Healthcare
Johan Parmler Improving Financial performance by non-financial measures – Lessons from the Banking Sector
Ratchakrit Klongpayabal Technology Selection from University Research for Innovation Development: Case Studies of Licensee Firms in Thailand

Day 2

Speaker Presentation Titile Paper Presentation Video
David Parmenter The seven foundation stones of leadership – derived from analysing the masters (Sir Ernst Shackleton et al)
Brett Marsh Aristotle, Tiger Woods and DNA
Jarmo Peltoniemi Middle managers’ leadership experiences in a Finnish governmental office
Ab Anne A.G. Staal Leadership is a Quality Driver – Embedded in Facility Management Education
Steve Catty “Re-run Theatre”: Re-enacting frontline incidents for service excellence
Debbie Mayo-Smith More Sales. Better Relationships. Effective Communication
Moha Asri Abdullah Customer Perception on Service Quality in Retailed Banking Industry: Empirical Evidence from New Zealand and Malaysia
Dawn Ringrose Organizational Excellence Framework
Bruce Seales Unleashing a practical and proven 9 Pillars Framework for building Business Capability by Operationalising Business Excellence
Anthony Stephenson Standards and Certification – JAS-ANZ Sponsors Presentation
Joanna Parry Grand Design: Quality Assurance in the Property Profession
Paul Austin Micro-ISO: Implementing a materials-based management system for plant quarantine and micro-organism testing
Jenni Murphy-Scanlon How to Coach Yourself and Others to Think Strategically
Chris Pope It’s All About the Benefits
Sandeep Mukherjee Aiming Business Excellence & Benchmark Effects through Strategic Planning & Deployment at Coke Sinter & Iron Division
Graeme Benny Building an excellent careers system for New Zealand. Moving form organisational transformation to systemic transformation
Terry Pilcher Why should a project need an outside focus on Quality?
Danie Vermeulen Empower frontline workers to drive excellence and productivity – True leadership should unleash sustainable process improvement
Sue Gordon Developing Business Capability
Henri Eliot Dealing with adversity or crisis from a chairman’s perspective
Sany Sanuri Mohd Mohktar The Influence of Market Orientation, Strategic Quality Management on the Performances of Malaysian Manufacturing Firms
Grant Regan Making Quality and Business Excellence Happen: A Research Working Paper Review
Alan Samuel A Quantum Leap in Informal Benchmarking
Salman Iqbal The role of HRM practices as benchmarks in knowledge management: An empirical study
Alan Brown Meeting the challenges in sustaining business excellence
Azat Abdrakhmanov EFQM Excellence Model within a Medical Organization: to Leadership through Competitiveness
Fay Lea Patria M. Lauraya Academe’s Journey to Total Quality Management: Bicol University’s ISO 9001 Experience
Phil Ker Striving for world class education performance: business excellence at Otago Polytechnic
Jiao Genqiang Findings of Constructing Quality Culture Model
Muhammad Mohtasham Saeed Examining the Relationship Between Socialization Tactics and Organizational Citizenship Behaviour: Mediating Role of Organizational Commitmen
Boondee Bunyagidj Driving Organizational Performance Excellence through KM Assessment
Maria Theresa Bagaman Transforming an In-House Call Centre into a Revenue-Generating Outsourcing Center through Benchmarking
Rebecca Knapman Case Study: 75% Increase in Product Acceptability Using Best Practice Benchmarking
Ahmed Abbas Best practices of finding best practice: the beginners guide
Mohamad Sahril Ahmad Puzi e-Benchmark Online Data Processing System in Benchmarking Projects
Jacob Eskildsen The Impact of contextual factors on Satisfaction – consequences for benchmarking studies
Keith Phillips Driving Excellence from the Cloud
C.S. Rathore Analysis of delay in procurement of materials using Six Sigma Philosophy: A case study of Vizag Steel Plant
Nihal Jayamaha Risk Analysis of Re-fractures of Elderly Patients-A New Zealand Retrospective Study
John Cullen Increasing productivity, reducing cost and improving quality in Elective Surgery in New Zealand
Abdul Aziz Othman Relationship between Supply Chain Strategy and Performance: Exploring the Moderating Effect of Quality Management Practices
Richard Saul Reinventing your organisation. Jargon or Necessity?
Evgeniia Aleksandrovna bodkova Social and psychological management in the period of globalization
Muhammad Moazzam Benchmarking Agri-food Supply Chains
Mehran Nejati The Effect of Stakeholders’ Influence on Responsible Practices towards Employees and Its Positive Impacts on Performance of Small Firms: Insights from Malaysia
Mohamad Ghozali Supplier perceptions of dependencies in supplier-manufacturer relationships
Pramila Gamage Integration of Design of Experiments Within a Strong Lean Manufacturing Environment
Hans Doevendans How lean is the New Zealand pip fruit industry?
Mai Xu A hybrid heuristic model of nurse scheduling problem

Day 3

Speaker Presentation Titile Paper Presentation Video
Rick Edgeman Towards a UN Global Compact and PRME Inspired springboard to Sustainable Enterprise Excellence
Paulo Augusto Cauchick Miguel Practice of environmental responsibility: analysis of secondary data from the National Brazilian Foundation and a case study in a manufacturing company
Khuram Bukhari Sustainable Business Performance and Business Initiatives: Evidence from Chemical, Fertilizer, and Oil and Gas Sector of Pakistan
Kai Magenheimer Waste Focused Modelling, Analysis and Valuation of Business Processes
Nick Heath Values-Driven Business Excellence
Peter Kerridge Best practices at the top table – leveraging metrics at the board
Brent Ritchie Designing a model for a high performing leadership culture: how this model links to the development and management of product, service and business rules
Michelle Ashby Vero New Zealand’s People Framework Journey
Margaret Sands Narrow that Quality Isolation Gap Simply By Filling It
Johnathan H. Westover Human Capital Leadership: A Strategic Approach to Optimizing Workplace Potential
Norkhalid Slamat Professional Learning Communities for Better Staff Engagement
Colin Gilchrest Transformation Overview to Learning-First (Lean) Product Development
Rob Heebink Learning-First (Lean) Product Development at Gallagher
Dean Mischewski Tait Communications: Our Lean Manufacturing Journey
Ivan Seselj Process Mapping
Norman Chorn Better Customer Focus through Business Model Innovation
Geoff Bascand Using statistics for informed decision making to improve your bottom line
Janice Lewis The Importance of Context: – The ‘Voice of the Customer’ in a Post-Conflict Police Service in the South Pacific.
Khairul Anuar Mohd Ali Study on Factors of Shopping Mall Attractiveness That Influenced Decision-Making in Choosing a Shopping Mall: A Structural Equation Modelling Approach
Michael Voss Why Benchmarking Projects Fail?
Rebecca Knapman Creating Sustainable Change From Best Practice Benchmarking
Anthony Stephenson The yesterday, today and tomorrow plant
Brent Hawkins Managerial skills and competencies in NZ organizations: a cause for concern
Yury Alkalay Developing Capabilities for World Class Performance
Terry Daly It’s Not About the Money: Developing ‘Work-Life Balance into a Strategic Human Resources Tool’
Siham El-Kafafi Perils of Using Technology for Adult Literacy Education
Hugh Whittaker Strategies for Bringing Innovations to Market
Oliver Riebartsch The Fraunhofer Innovation Process: Leading the Way to Innovation Capabilities – A German Example
Kathy Connolly Building Economic Statistics (BES): Revolutionising statistical production in the 21st Century
Brenda Hynes Plunket Plus – The Nurse-led Information System Development: Building Organisational Capability For The 21st Century
Jennie Vickers Leading a Millennial workforce down an ethical and compliant path. Plain sailing or painful?
Nicky Campbell-Allen Leadership Skills for New Leaders
Claudio Baccarani Future Management Challenges

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