Over 190 presentations were given at the World Business Capability Congress, 5-7 December, 2012.
Over 140 are now available as written papers, powerpoint slides or as videos. To view these a fee of NZ$20 applies. Click here to purchase access right now.

Papers & Presentations page       |       Video clip

Keynote speakers are shown separately via this link.

An overall programme for the Congress showing the days and time of presentations is shown here.

Congress Themes
Developing Business Capability Leadership Strategy
Customer and Market Focus Measurement, Analysis and
Knowledge Management
Human Resource Focus
Process Management


Developing Business Capability Theme Speakers

Business Excellence Assessments, Awards and Models Category

Peter Allen

Organisation: Business Torque® Systems Limited, New Zealand

Presentation: Business Torque® …An assessment tool to improve decision-making practice in SMEs.

Bio: Born in NZ, Peter has a Bachelor of Commerce and is a member of NZ Institute of Chartered Accountants and Institute of Directors NZ.

Peter’s career began in his family’s international trading businesses, working in accounting, sales, and management positions.

In 1987 he founded Peter H Allen Ltd Accountants, growing the practice to service the needs of many hundreds of family-owned businesses, representing a wide industry spectrum.

Through working closely with the clients and 4,500 client interviews, Peter has gained a deep understanding of the issues and challenges specific to SMEs, and how to resolve them. He found that in most instances, poor decision-making and governance practices were at the core of client’s problems.

Peter founded Business Torque Systems Ltd in 2001, developing a number of unique systems and SME-tailored boardroom practices to enable SME-owners to improve the quality and consistency of their decision-making. These systems proved successful, with clients achieving an average 257% increase in net profit to date.

At the heart of Peter’s systems is the Business Torque® Report, a unique capability assessment and decision-making improvement resource. Peter continues to work with SME clients, with positive results. He makes his systems available for others to use with their clients.

Papers & Presentations page       |       Video clip

Alan Brown

Organisation: Edith Cowan University, Australia

Presentation: Meeting the challenges in sustaining business excellence.

Bio: Professor Alan Brown is from the School of Management, Edith Cowan University, Australia and he has held senior leadership positions in the Faculty of Business at ECU. He was President of the Australian and New Zealand Academy of Management in 2006 and is now a Life Fellow. He has substantial teaching and research experience in quality management, human resource management and small business management. His research has been published in many international journals including; the International Journal of Small Business, International Journal of Human Resource Management, International Journal of Quality and Reliability Management, Asia Pacific Journal of Human Resources, Total Quality Management, and Quality Management Journal and presented at numerous conferences. He has undertaken training and consulting activities with major Australian public and private sector organizations.
Professor Brown has presented at numerous international and national academic and professional conferences, including keynote addresses.

Papers & Presentations page       |       Video clip

Barry Coleman

Organisation: DORIC Group, Australia

Presentation: Achieving Business Excellence and Sustaining the Transformation.

Bio: Barry Coleman was an early adopter of Quality and Business Excellence principles and practices in Australia. He was a foundation director of the Total Quality Management Institute in 1986 and he has been involved with the Australian Business Excellence Awards since they were launched in October 1987.

Barry was previously the CEO of the Australian Quality Council which managed the Awards. They are now owned and managed by SAI Global.

Barry is a lead evaluator for the Awards and is a member of the judging panel. Over the years he has helped many countries develop their national Business Excellence Awards process.

Barry has developed a rare range of skills through his hands on experience and leadership with the implementation of Business Excellence Strategies in virtually every market sector.

Under its Chairman Harry Xydas DORIC has become a highly admired construction company in Western Australia and has achieved rapid growth. DORIC has been recognised with construction industry awards and Australian Business Excellence Awards. As an Advisory Director Barry is committed to working with the Board and Management to ensure that the “transformation is sustained” through leadership which captures the hearts and minds of DORIC’s people and its stakeholders.

Papers & Presentations page       |       Video clip

Jiao Genqiang

Organisation: China Association for Quality, China

Presentation: Findings of Constructing Quality Culture Model.

Bio: Mr. Jiao Genqiang is the first Deputy Secretary General of China Association for Quality in Beijing, China. He has a bachelor’s degree in history from Nankai University in Tianjin, China. He is a standing member of CAQ board, also in charge of administrative department. He is the author, co-author and chief editor of books including QM in China, Quality Culture in China, Study on Quality Culture Establishing Model in Chinese Enterprise, Guidebook of Quality Culture Establish in Business, and many papers related to Quality Culture.

Papers & Presentations page       |       Video clip

Phil Ker

Organisation: Otago Polytechnic, New Zealand

Presentation: Striving for world class education performance: business excellence at Otago Polytechnic.

Bio: Phil Ker has a broad range of experience from a tertiary education context, including his current role as CEO of Otago Polytechnic. He has held academic roles as a lecturer in business, a staff developer and a tutor trainer in the polytechnic sector; and management and executive management roles in student services, human resources and facilities management. He is also a past president and life member of the Association of Staff in Tertiary Education.

Phil has special interests, including a research interest, in tertiary teacher appraisal and development and in quality teaching and learning, the latter viewed from an holistic perspective. He also has a broad experience in, and a clarity of understanding of governance vis a vis management, and is also currently a director of TANZ (Tertiary Accord of New Zealand) and Te Tapuae o Rehua.

Papers & Presentations page       |       Video clip


Grant Regan

Organisation: QaBe Developments, Canada

Presentation: Making Quality and Business Excellence Happen: A Research Working Paper Review.

Bio: Grant is a life-long professional student and coach of Business Excellence and Leading Organizational Change. His recent 8 year academic research and dissertation studied 2015 organizational change agents identifying 155 common change management techniques. His next 2 year research discovered that only 72 of these were effective in creating organizational change. The goal of this research was to accumulate successful case studies, share these with other change leaders, and encourage them to do the same. His current research is a 4 year study of business excellence promotion techniques. His focus is OD, Strategic Planning, OB, Human Technology, Innovation, Effective Change Management, and Leading Organizational Change. Grant is a Registered Organizational Development Professional (ODI) and member of the 2010 EFQM Model of Business Excellence UAE Elite Team.

Papers & Presentations page       |       Video clip

Dawn Ringrose

Organisation: Organizational Excellence Specialists, Canada

Presentation: Organizational Excellence Framework.

Bio: Since 1984, Dawn Ringrose has consulted to management in areas that positively contribute to organizational performance. Functional areas of specialization include: quality management systems, strategic and business planning, marketing, and corporate training. She has worked across the public, private, and non-profit sectors with small, medium, and large organizations, with particular expertise in the service sector.

Dawn has been recognized by her peers with several awards and appointments including: Past Chair and Inaugural recipient of the Quality & Excellence Builder Award (Quality Council of Alberta), Alto Award for Innovative Marketing (Travel Alberta), External Team Member (Premiers Award of Excellence) and Judge (Premiers Award for Healthy Workplaces). Her academic and professional credentials include: Bachelor of Science Specialization, Master of Business Administration, Assessor of Quality Systems, Registered ISO 9000 Specialist, Fellow Certified Management Consultant, Certified Excellence Professional, and Registered Organizational Excellence Specialist.

Papers & Presentations page       |       Video clip

Deborah Te Kawa

Organisation: State Services Comission, New Zealand

Presentation: Introducing the Performance Improvement Framework.




Papers & Presentations page       |       Video clip

Developing Management and Organisational Capability Category

Yuriy Alkalay

Organisation: New Bulgarian University, Bulgaria

Presentation: Developing Capabilities for World Class Performance.

Bio: Yuri Alkalay’s background is engineering. He has long year experience as a manager in Bulgarian Iron and Steel industry. In the last twenty years he devote his efforts and time to education and consultancy in the area of management and organizational development, being a Dean of the SM,NBU and lately Chair of the Master Programme “Managing for Organisational Excellence”. Presently he is also Chair of the Board of Bulgarian NGO “Society for Organisational Excellence”. Being a leader or participant in numerous international and national projects and active researcher, he published around 200 publications, including 3 books.

Papers & Presentations page       |       Video clip

Dana Cumin

Organisation: ICL Business School, New Zealand

Presentation: Managerial skills and competencies in NZ organizations: a cause for concern.

Bio: Dana Cumin lectures at ICL Business School, designing and teaching leadership, management, and innovation courses. She has an M.Com (first class honours) in Management & International Business from the University of Auckland. Her focus of study was collaborative innovation and, from this work, she had a paper accepted for publication in the 2012 Business & Economics International (B&EI) Anthology. Dana presented the paper at the 2012 B&EI conference where she was also invited to chair a session on “Production, Regulation & Information Technology”. She also provides research and advisory services on issues related to best business practice in the public and private sectors, governance issues, and strategic alliance for innovation.

Papers & Presentations page       |       Video clip

Sue Gordon

Organisation: Land Information New Zealand, New Zealand

Presentation: Developing Business Capability.

Bio: Sue Gordon is General Manager Strategic Development and Support at Land Information New Zealand. In this role Sue has responsibility for a range of corporate functions, and the New Zealand Geospatial Office where she leads work to promote the New Zealand Geospatial Strategy. Sue is also involved in cross-government work in the natural resources sector.

A key priority for Sue is supporting the development of a national spatial data infrastructure framework for New Zealand by promoting the economic, social and policy gains that will result from better connecting New Zealand’s location-based information.

Sue joined LINZ in 2009 from the Ministry of Economic Development, where she was the Deputy Secretary of Organisational Development and Support for six years.

Previously, she held organisational development roles in Fonterra, and led the organisational development practice area at Sheffield. Sue has also held roles in the Ministry of Health, Housing New Zealand, and the Ministry of Defence.

Sue has an honours degree in Political Studies from the University of Otago and an LLB from Victoria University.

Papers & Presentations page       |       Video clip

Brent Hawkins

Organisation: ICL Business School, New Zealand

Presentation: Managerial skills and competencies in NZ organizations: a cause for concern.

Bio: Brent has previously been in positions as academic staff member at AIS St Helens, AUT University and QUT (Brisbane). Presently Leader Business Programmes at ICL Business School, Auckland.

Research interests: NZ Management, Competitive Intelligence. Research Projects: Hawkins, B. (2003) Pilot study for a paper on Competitive Intelligence in New Zealand. Funded by: AUT University Research Committee, 2003

Published Papers:Hawkins, B. (2004). Competitive Intelligence in New Zealand. Journal of Competitive Intelligence and Management, 2(4), 42-52.

Conference Proceedings and papers: Hawkins, B. (2005, 6-9 April). The New Zealand Study on Competitive Intelligence. Paper presented at the SCIP (Society of Competitive Intelligence Professionals) 20th Annual International Conference, Chicago, USA.

Papers & Presentations page       |       Video clip

Peter Kerridge

Organisation: Kerridge & Partners, New Zealand

Presentation: Accelerating your growth AFTER winning a quality award!.

Bio: Peter Kerridge is the founding partner of Kerridge & Partners, a consulting firm that serves leading businesses and governmental organisations in its homebase of New Zealand and also overseas in North America, the Middle East, Australia and Asia. It has consistently outperformed the market on its growth journey over the last seven years. It has collected a number of awards on the journey, including a Silver National Business Excellence Award and a Deloitte Fast 50 Award.

With over a decade in leadership consulting, Peter has also been a guest lecturer to MBA classes and a conference speaker on how organisations achieve excellence. He is a trained company director and long time member of the Institute of Directors. He holds a Masters Degree from Cambridge University.

Peter joined the management development programme with ICI in the UK, before embarking on an international career that took him via Africa and South America to New Zealand where he progressed to the executive team of a major utility, working on large scale cross-functional business improvement projects.

In keeping with the vision of the business to make a difference to executive search consulting worldwide, Peter is a Council member for the Asia Pacific Region of the international body, the Association of Executive Consultants and served as a member of their global Board of directors until December 2011.

He is also an Advisory Trustee of Leadership New Zealand, an organisation set up to focus on developing and enhancing the quality of New Zealand’s future leaders. In addition he is a Director of Business Excellence Architects Limited.

Papers & Presentations page       |       Video clip

Gilbert Llovit

Organisation: Bicol University, Philippines

Presentation: Academe’s Journey to Total Quality Management: Bicol University’s ISO 9001 Experience.

Bio: Born in Albay, Philippines, Gilbert is the Technical Adviser (pro bono) of the QMS establishment and implementation of Bicol University in Legazpi City touted as the first university in the Philippines to have institutional certification to ISO 9001: 2008.

He has more than a decade of experience in Quality and Environmental Management Systems from cement and mining firms. He has previously taught in Bicol University on local governance, quality and productivity. He is also teaching at the University of the Philippines. He also reviewed international standards and labeling.

Gilbert has recently founded his business, GML Review and Consultancy to cater to quality reviews on the Career Executive Service Officer (CESO) and consultancy to ISO 9001: 2008 and IS0 14001: 2004.

In 2009, Gilbert has presented his paper in the International Convention on Quality Control Circles.

Gilbert holds Master of Public Management from the University of the Philippines Open University and has taken online courses on Knowledge Management, UNPAN, UNDESA and Balanced Scorecard from the Asian Productivity Organization. Gilbert is 32.

+63 919 6462592/ llovitgilbert@gmail.com / www.facebook.com/gmlrc

Evgeniia Aleksandrovna Obodkova

Organisation: Pastukhov’s State Academy of Industrial Management, Russia

Presentation: Social and psychological management in the period of globalization.

Bio: Evgeniia Obodkova is a leader in the area of personal development, achievement of the purpose, image creation and health psychology. The last 7 years Evgeniia teaching and guiding leadership how to get back positive, valuable, true life, how to build career and to achieve the purposes. Evgeniia works with managers of large industrial factory of Russia. She has more than 80 educational, methodical and scientific works. The book “Management of time” in 2011 received a rank “the best book”(Fund of development of education).
Evgeniia is the winner of the IV International competition “Image directory” (Russia, Moscow), the winner in the nomination «Best report of the congress» on the VII Asian and Pacific international congress of psychologists « Person. Power. Society» (Japan, Tokyo), the winner of the federal project «Personnel reserve of the country». The main expert of the project «Image of the professional» of publishing house «Work for you» and etc. Evgeniia is a project manager, trainer, сouch, assistant professor, doctor of Psychology, head of the department of sociology and psychology at the “State Academy of Industrial Management N.P. Pastuchov”, corresponding member of the International academy of psychological sciences.

Papers & Presentations page       |       Video clip

Keith Phillips

Organisation: QLBS.com Limited, New Zealand

Presentation: Driving Excellence from the Cloud.

Bio: Keith Phillips is a leader in the use of IT based assessment systems for risk mitigation and performance improvement of organisations. He has led programs to design and develop performance improvement systems for small and large business and not for profits using a variety of models derived from Malcolm Baldrige, EFQM, Lean, ISO and global thought leaders. He has worked in Europe, USA, Canada, SE Asia and the Pacific.

Keith has a unique background in Business and Information Technology. He is a Business Graduate who has held Senior Management positions with Unilever, Gillette and Apple spanning Africa, UK and USA. Keith joined Apple UK as Marketing and then Managing Director where Apple UK became “country of the year” as the fastest growing subsidiary. Keith was promoted to a senior executive position in Apple USA where he managed the Multimedia lab which generated some of the early thinking of today’s new products. In Apple he was able to exercise his passion for using technology for transformational change.

For the last 7 years, Keith has focused on his own company, QLBS.com, which uses cloud based diagnostic IT tools for organizational governance and performance improvement. His work is seen as some of the most advanced organisational performance improvement work and a roadmap for how the industry will work in the future.

Papers & Presentations page       |       Video clip

Anthony Stephenson

Organisation: President of NZOQ, Consultant, New Zealand

Presentation: The yesterday, today and tomorrow plant.


Papers & Presentations page       |       Video clip

Russell Veitch

Organisation: University of Technology, Australia

Presentation: It’s Quality, But not as we know it.

Bio: Russell Veitch is a recognised quality management professional with extensive proven managerial experience. He has written and presented at national and international level on the practical application of quality principles in language that business people relate to in winning contracts and achieving business objectives.

He has long-standing experience in business straddling the early quality approaches, modern accreditations coupled with an understanding of the needs of business ranging from operational improvement, compliance and corporate strategy, having worked in the transport industry for over thirty years in a variety of senior management roles, local government and tertiary education and research.

Russell is a past President of the Australian Organisation for Quality and past Chairman of the Australian Organisation for Quality (NSW), currently working as a Process Improvement Specialist at the University of Technology, NSW. Australia

Russell prefers to think of himself as a businessperson who understands quality rather than a quality person who understands business. Russell is a managing partner of “btoBusiness” a small consulting company specialising in helping medium and small business understand and use management systems. Russell also delivers training and business coaching.

Papers & Presentations page       |       Video clip

Dale F Weeks

Organisation: Global Leadership and Benchmarking, USA

Presentation: Performance Excellence on a Global Scale: The Public vs. The Private Sector – Who Wins?.

Bio: As of September 2011, Dale is President of Global Leadership and Benchmarking Associates (GLBA), a consulting firm focused on delivering performance excellence and global benchmarking management services to both the public and private sectors. From 2000-2011, Dale was Senior Executive Officer and Deputy Executive Director for the Florida Department of Revenue. His primary role was serving as the agency’s chief business process and benchmarking leadership officer, with an oversight responsibility for integrating all programs, within the context of the internationally proven Baldrige Business Performance Excellence management framework.

Prior to the public sector, Dale worked for approximately 20 years in the private sector at Control Data Corporation, General Mills, and Xerox Corporation, in various Marketing, Information Systems, and Consulting management capacities. He was instrumental in generating $50 million in Sales Revenue for an 8,000 employee division for customers in both Fortune 500 firms and large civilian and Department of Defense agencies.

Papers & Presentations page       |       Video clip

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