Please click on the links below to access the latest Congress programme and obtain details on all presentations.

The latest World Business Capability Congress Programme, as of 27 November 2012, can be accessed here

A list of speakers and presentations, as of 23 October 2012, can be accessed by theme or by country (over 150 presentations) and view their biographies at Keynotes and Speakers.

Registration to the Congress enables delegates to attend all presentations on the day(s) that they have booked for. Additional fees are required for attendance at the welcome reception, socials and evening meals, and workshops.

Consider joining the World Business Capability Congress Linked-In Group to follow the latest news on the Congress and network with other speakers and delegates. Use #WBCCNZ for Twitter tweets.

Outline Programme

All the following can be booked at Registration.

  • Monday 3th December
    • “Pre-Congress” Workshop (9.00 – 5.00pm)
  • Tuesday 4th December
    • “Pre-Congress” Workshop (9.00 – 5.00pm)
  • Congress registrations open from 5.30pm at the Waipapa Marae, University of Auckland.
  • Welcome Reception, Waipapa Marae, University of Auckland 6.00-8.00pm.
  • Wednesday 5th December
    • Congress – Day 1 (9.30 – 6.30pm)
    • Best Practice Competition – Day 1 (3.30 – 7.00pm)
    • New Zealand Heritage and Networking Evening – Voyager New Zealand Maritime Museum, Auckland Harbour Viaduct, 7.30pm, (food served from 8.00pm)
  • Thursday 6th December.
  • Friday 7th December
    • Congress – Day 3 (8.00 – 5.00pm)
    • Best Practice Competition – Day 3 (11.00 – 12.30pm)
    • International Best Practice Competition – Day 3 (3.20 – 4.20pm)

Note, the organisers reserve the right to change the programme

Over 100 presentations will be given that address the following 17 themes…


1. Business excellence assessments, awards and models
2. Developing management and organisational capability
3. Productivity initiatives for a sector/region or the economy as a whole


4. Leadership (vision, values, developing leaders, ethics, governance)
5. Social and environmental responsibility (surpassing regulatory requirements/engaging with the local community)


6. Strategic planning and deployment


7. Customer and market focus (understanding customers, building customer relationships, marketing)
8. Seeking, connecting and forming international partnerships for export growth


9. Performance measurement (selecting measures, analysis, reporting, balanced scorecard, triple bottom-line)
10. Benchmarking (performance and best practice benchmarking)
11. Knowledge management and information technology


12. Education, training, development and learning
13. Employee teams, empowerment, motivation, and satisfaction


14. Process management and improvement (six sigma, quality control, quality assurance, and quality management, safety)
15. Innovation (in products/services and processes)
16. Supplier relationships and partnerships
17. Standards and certification (IS0 9000, IS0 14000 etc)

Updates to the programme will be made on a regular basis and so return often for the latest information.

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