The speakers for the Congress, as of June 2012, and the title of their presentations can be seen below by clicking on a Congress theme. Currently over 80 presentations have been decided upon. The final programme will have over 120 presentations from speakers from over 30 countries.

Keynote speakers are shown separately via this link.

An overall programme for the Congress showing the days and time of presentations is shown here.

Congress Themes
Developing Business CapabilityLeadershipStrategy
Customer and Market FocusMeasurement, Analysis and
Knowledge Management
Human Resource Focus
Process Management


Human Resource Focus Theme Speakers

Education, Training, Development and Learning Category

Michelle Ashby

Organisation: Vero Insurance New Zealand Ltd, New Zealand

Presentation: Vero New Zealand’s People Framework Journey.

Bio: Michelle Ashby has extensive knowledge of the insurance business, having held various roles in sales and underwriting during her 26 year career. Michelle is currently a capability consultant with Vero, a role she has held for the past 4 years and leads a team of 6 trainers across the business. Michelle was responsible for creating a technical learning framework before moving into her current role.

Papers & Presentations page       |       Video clip

Steve Catty

Organisation: PACT Group, New Zealand

Presentation: “Re-run Theatre”: Re-enacting frontline incidents for service excellence

Bio: Steve Catty is the strategic analyst for Pact.  He has a background in cognitive psychology, has a Master of Cognitive Science (University of Otago), with his work published in international journals.  Steve has worked within the NGO health and disability sector for the past eight years.

Steve has presented at several conferences including the 5th Heidelberg Meeting on Judgment and Decision Processes (Heidelberg, Germany, 2004), the 31st Australasian Experimental Psychology Conference (Otago, 2004) and the 3rd Australasian Mental Health Outcomes Conference (Auckland, 2010).

Papers & Presentations page       |       Video clip

Nigel Grigg

Organisation: Massey University, New Zealand

Presentation: Developing open minds – A review of quality education and training provision in NZ and internationally.

Bio: Nigel Grigg is Associate Professor (Quality Systems) at Massey University, and leads Massey’s postgraduate quality courses the Graduate Diploma, Post graduate Diploma and Masters in Quality Systems). He is a part-time Director and a former President of the NZOQ.

Nigel is a Chartered Quality Professional, member of the Chartered Quality Institute, the Institute of Directors and the NZOQ, senior member of the American Society for Quality and a certified six sigma black belt. He is a member of the international editorial review board of the journal TQM and Business Excellence, and has authored over 100 refereed journal papers, book chapters and conference papers in diverse aspects of quality management.

Papers & Presentations page       |       Video clip

Malcolm MacPherson

Organisation: Otago Polytechnic, New Zealand

Presentation: Education for organisational excellence: an innovation approach.

Bio: Malcolm Macpherson is a Baldrige-trained examiner (class or 2007, #7584) who has been involved with ‘Baldrige’ in New Zealand since the days of the Business Development Quality Awards, and internationally for more than a decade. He has a PhD in earth science, teaches applied business excellence at Otago Polytechnic, sits on a number of private and public sector boards, and was mayor of Central Otago District from 2001 to 2010.

Papers & Presentations page       |       Video clip

Michael McLean

Organisation: McLean Management Consultants Pty Ltd, Australia

Presentation: Contextualisation of Australian nationally accredited training modules to embed and sustain learning from process improvements within three case study industries.

Bio: Michael W McLean is Australian born and has lived and worked in Fiji, ASEAN countries, Scotland, UK and Middle East. Commenced his career as an apprentice / trainee production engineering technician for STC/ITT in Australia, USA and Belgium then an industrial engineer, indirect productivity, quality and OH&S manager in industrial Australian companies before joining WDScott in 1984 and the commencing his own management consultancy in 1988. He built MMC to 20th Australian management consultancy and merged with Bywater UK to form Bywater McLean in 1996. He later merged MMC with Axon UK plc upon the UK sale of Bywater UK in 2001. MMC is an Australian Defence Recognised Supplier; accredited Federal Government Automotive Supplier Development Consultant under GM Holden; an Enterprise Connect Tailored Advisory Services consultant, Executive Leadership and Mentor. NSW government Manufacturing strategy consultant, researcher and mentor; AusAID ASEAN Automotive Technical Specialist; Juran Medalist (AOQ); Shilkin Prize recipient (AOQ) and AOQ NSW Silver Anniversary recipient; Chairman Certex Certification Advisory Board; Fellow Australian Institute of Company Directors and AOQ, Certified Management Consultant (IMCA).

Michael’s current role is Managing Director of McLean Management Consultants Pty Ltd and has a proposal pending approval for a Doctor of Education, QUT, Australia. He has a BBus (UTS) and an Advanced Diploma and various Certificate IV’s under the AQF national competencies.

Papers & Presentations page       |       Video clip

Robyn Pearce

Organisation: GettingAGrip.com, New Zealand

Presentation: Information Overload Might Be Stealing As Much as 28% of Your Day!.

Bio: Robyn Pearce CSP is recognised world-wide as a time management authority. She’s been specialising in the topic for 20 years and her expertise is exhibited in many mediums. She is a best-selling author with eight books with more in the pipeline. She has also produced a range of other related products, including digital and audio. She’s also a regular columnist in many publications including the New Zealand Herald Online. Media often use her as a subject specialist – TV, radio and magazines. More information at www.gettingagrip.com. Examples of media www.gettingagrip.com/press-room

Papers & Presentations page       |       Video clip

Carl Sanders-Edwards

Organisation: JumpShift, New Zealand

Presentation: An integrated, action based, learner centric approach to developing leaders and managers.

Bio: Carl worked at Toyota before spending almost five years as a top performer with Accenture. At Accenture he lead teams that developed software, business process and strategy solutions.

Moving to the UK, he developed the management systems that enabled start-up RightMove.co.uk to grow from no revenue to a US billion dollar IPO within three years. Inspired by e-commerce, on returning to New Zealand, Carl co-founded, grew and sold online gift store; browniepoints.co.nz.

Driven by a passion to help companies and people improve, he also founded strategy consulting firm Real Consulting. Real Consulting has helped improve the performance of companies in NZ, Australia and the Middle East. Carl then founded learning and development company, JumpShift, after recognizing a common theme – successful organizations need people continually improving how they work and lead. JumpShift developed a unique methodology to do this and is achieving impressive results for its clients and is the front-line leadership development supplier for the world’s largest dairy processing company.

In 2011 Carl received the Distinguished Young Alumni award from Massey University. In 2012 Carl finished a Fulbright Scholarship in Entrepreneurship studying for an MBA at Babson College where among other awards he graduated with the top grade point average.

Papers & Presentations page       |       Video clip

Employee Teams, Empowerment, Motivation, and Satisfaction Category

Terry Daly

Organisation: Catholic Children’s Aid Society of Toronto, Canada

Presentation: It’s Not About the Money: Developing ‘Work-Life Balance into a Strategic Human Resources Tool’.

Bio: Terry Daly is a CHRP & seasoned HR Executive & labour relations expert with extensive change management & human resource expertise. She has provided consultative leadership in a variety of organizational change processes for many organizations in Canada and on an international level. She has worked in public service for many years and as Director of HR for the Catholic Children’s Aid Society of Toronto (CCAS). Her leadership has contributed to CCAS being named as a leading employer with the following designations for the past 10 years: One of Canada’s Top 100 Employers ; Canada’s Top Family Friendly Employer s & Greater Toronto’s Top Employer and named by the Workplace Institute as one of the Best Employers for 50 Plus Canadians for 5 consecutive years; BMO Financial Group as one of Canada’s Top Diversity Employers for 3 consecutive years; the Progressive Employers of Canada as a “Mom Friendly Workplace” and the Child Welfare League of America Award– “Striving for Cultural Competence” for diversity in service and employment. Terry chairs a HR network of 47 child welfare agencies in Ontario & provides leadership in best HR practices. She is a strong advocate for promoting values of respect & inclusivity which she believes informs the way in which services are provided for vulnerable people.

Papers & Presentations page       |       Video clip

Mohamad Sahril Ahmad Puzi

Organisation: Malaysia Productivity Corporation, Malaysia

Presentation: e-Banchmark Online Data Processing System in Benchmarking Projects.

Papers & Presentations page       |       Video clip

Muhammad Mohtasham Saeed

Organisation: International Islamic University, Pakistan

Presentation: Examining the Relationship Between Socialization Tactics and Organizational Citizenship Behavior: Mediating Role of Organizational Commitment

Papers & Presentations page       |       Video clip

Margaret Sands

Organisation: Southern Cross Hospital – Invercargill Hospital, New Zealand

Presentation: Narrow that Quality Isolation Gap Simply By Filling It.

Bio: Margaret Sands is a Staff Development and Quality Facilitator Southern Cross Hospital in Invercargill. Is a member of the NZOQ and the Southern Quality Journal Club. Formally, News Editor and Talkback Producer with the NZ Independent Radio Network.

Papers & Presentations page       |       Video clip

Norkhalid Slamat

Organisation: Pasir Ris Primary School, Ministry of Education, Singapore

Presentation: Professional Learning Communities for Better Staff Engagement.

Bio: Norkhalid Slamat has spent a large part of his career in the education service in Singapore. Believing in continuous learning, he has constantly upgraded himself over the years. Starting off as a generalist, he converted to be a PE specialist and obtained his BSc (Hon) in PE & Sports Science from Loughborough University, UK. He went on to obtain his Master in Educational Management from UWA, Australia and had served several schools as Head of Department PE. He also had a stint at the Ministry of Education, Singapore serving as a Staff Training Officer focusing on training and development work. In 2007, he was made the Head, Staff Development in Pasir Ris Primary School overseeing training and development of the staff and People Developer standards.
Norkhalid has presented at several conferences locally as well as at Asia Pacific Conferences On Exercise and Sports Science in Manila (2005) and Japan (2007) on PE related subjects. Part of his work as Head, he also shares regularly with other schools and organisations on issues that concerns staff including Professional Development, Structured Mentoring and Staff Well-Being.

Papers & Presentations page       |       Video clip

Jonathan Westover

Organisation: Utah Valley University, US

Presentation: Human Capital Leadership: A Strategic Approach to Optimizing Workplace Potential.

Bio: Jonathan H. Westover, Ph.D. is an Assistant Professor of Business and Director of Academic Service Learning at Utah Valley University, specializing in strategic international human resource management and organizational behavior. He is also a human resource development and performance management consultant. He received his Doctorate of Philosophy and Master of Science degrees in the Sociology of Work and Organizations and Comparative International Sociology from the University of Utah. Additionally, he received his Master of Public Administration degree (emphasis in human resource management) from the Marriott School of Management at Brigham Young University. His ongoing research examines issues of globalization, labor transformation, work-quality characteristics, and the determinants of job satisfaction cross-nationally.

Professor Westover was recently a Fulbright Scholar to Minsk, Belarus, where he taught in the MBA program in the School of Business and Management of Technology at Belarusian State University and conducted research and consulted with business and civic groups on human resource development and performance management. He is also a regular visiting faculty member in the MBA program at the University of Science and Technology of China in Hefei, China, and serves on the board of directors for the National Association of Academies of Science, in addition to many other professional/service positions.

Papers & Presentations page       |       Video clip

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