• Call for Papers - In total there will be over 150 presentations on all aspects of business capability building from governance to HR to customer focus - take a look at our speakers. In addition there will be over 30 best practice presentations. This Congress is one stop shop for organisational... More →
  • Best Practice Competition - What does your organisation do well? Every organisation is good at something... Get your colleagues together and enter your organisation into the Best Practice Competition. Entries from SMEs (less than 20 employees) have a good chance of receiving one free registration to the Congress - worth more than $800! Deadline for entries is 15 October. View entries that have already qualified to Round... More →
  • Visit New Zealand - Are you debating whether or not to attend the Congress and make the long journey to New Zealand? - Well, have a look at this awe inspiring video - this will make your decision... More →
  • Become a Sponsor or Exhibitor right now - Become a Sponsor or Exhibitor right now & have your organistion promoted on our website from now until after the Congress - reaching over 100,000 people & a target of 500 delegates. The funding will assist us in delivering a Congress that will make a real difference to business capability in NZ and... More →
  • Workshops - Combine the Congress with a Workshop to make the most from this unique opportunity to learn from the very best. Choose from one of the following: Achieving Customer Centricity, Benchmarking for Best Practices, Staying Lean or Winning Key Performance... More →

Share, Learn and Network + Enjoy a Southern Hemisphere Summer!

Over 190 presentations were given at the World Business Capability Congress, 5-7 December, 2012.
Over 140 are now available as written papers, powerpoint slides or as videos. To view these at https://wbcc.coer.org.nz/speakers-developing-business-capability a fee of NZ$20 applies.

Click here to purchase access right now 

Organisational survival demands extraordinary improvements in organisational performance. Organisations’ need to exist in a highly, and increasingly, networked world. They face fast-paced technological, economic, regulatory, environmental, demographic, and cultural changes that daily influence their ability to remain relevant and viable.

This Congress will provide attendees with a more complete understanding of what it takes to become a successful organisation in today’s and tomorrow’s business world. We are confident that attendees will obtain ideas and initiatives that, if implemented, will lead to substantial improvements in their own organisation’s business capability and performance.

Who Should Attend?

The Congress will have presentations from some of the world’s best business speakers and scholars.

The Congress will appeal to:

  • Senior managers and practitioners who are seeking best practices, improved performance and a thriving business.
  • Consultants, experts, researchers, policy advisors who want state of the art knowledge on organisational excellence.

The Congress includes over 150 presentations on all aspects of organisational improvement, 14 keynotes speeches, 3 panel discussions and over 30 best practice presentations from organisations competing to win the 1st International Best Practice Competition. Is this an event your organisation can afford to miss?

Benefits of Attendance


  • How to improve the leadership and management capability of your business
  • How to improve and sustain high levels of business performance
  • Practical ideas and best practices in all areas of management (including Leadership, Strategic Planning, Customer & Market Focus, Performance Measurement, Human Resource Focus and Process Management). It is in effect a one stop shop for gaining the latest best practice knowledge on all business areas.

The World Business Capability Congress aims to make a real impact on helping organisations raise their business capability through “Driving Excellence> Innovation> Productivity> Export Growth”.

The Congress includes the 27th NZOQ Conference, 7th International Benchmarking Conference (the annual conference of the Global Benchmarking Network), GBN’s 1st Global Benchmarking Award, 1st International Best Practice Competition and 2012 New Zealand Business Excellence Awards.

In summary, the Congress offers a unique opportunity to network with local and international companies, and like-minded people to discuss and create growth opportunities, to improve business performance and deliver better outcomes for all stakeholders so that the economy and society benefits.

Why come to New Zealand?

Come to New Zealand to have a world-class Congress experience and a great holiday…

Magnificent scenery from glaciers to tropical rain forests – see this awe inspiring video


  • The cosmopolitan kiwi culture (from Maori, Pacific Islanders to European and Asian cultures)
  • Magnificent scenery from glaciers to tropical rain forests
  • Hot springs and geysers
  • Bungy jumping and canoeing
  • Beautiful white sand beaches and snorkeling
  • Some of the world’s best wineries, golf courses, and fishing spots
  • Whale and dolphin watching
  • Searching for the elusive kiwi (bird)
  • Meeting Hobbits, Wizards, Elves and escaping from Orcs – no wonder Lord of the Rings was filmed here!
  • The home of the All Blacks – World Cup Winners 2011
  • The New Zealand summer

Experience New Zealand’s unique and vibrant business culture:

  • Agritech
  • Biotechnology
  • Clean technology
  • Consultancy services
  • Creative, film and TV
  • Education
  • Food and beverage
  • Health technology
  • Information and communication technology
  • Manufacturing

Over 50 million sheep, 20 million cows and 4 million people have chosen to live in New Zealand – find out why! www.newzealand.com

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